ADULT SERVICES

For over 35 years, we have provided bespoke, high quality respite and support services to unpaid carers. Our team cares for teenagers, adults and the elderly with behavioural, emotional and/or medical needs including dementia care.

Our services help family carers by giving them time to recharge their batteries away from their caring role. Our highly skilled, trained and experienced Care Support Workers take over the caring role/tasks. They always go the extra mile, do their jobs with a smile and take pleasure fitting into the family.

It is no surprise that Crossroads staff build long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.

We also specialise in caring for people with dementia in the home and within the community through our Caring Café, which has been running for more than 20 years.

Respite At Home

Crossroads Care provides a minimum of two hours 1:1 respite services within the home. This gives unpaid carers (husband, wife, mother, father, siblings etc) an essential break from their caring role. It allows them to spend quality time alone, have time out, meet appointments and participate in activities with family and friends.

In order to maximise the benefits of a respite break, each package of care is bespoke and personalised. This may or may not include looking after the whole family unit.

 

Our expert Care Support Workers will:

  • Give medication including emergency medications e.g. buccal midazolam, oxygen
  • Move and handle (use of equipment e.g. tracker hoist)
  • Work to specialist plans e.g. behavioural management, speech and language, dietician including enteral and nasal gastric feeding
  • Personal care including bathing. They might also lend a hand in the kitchen, grab the vacuum to help clean up, or simply be an extra pair of hands while other family members spend time away from the home.

Respite in The Community

Providing 1:1 respite services within the community gives unpaid carers (husband, wife, mother, father, siblings etc) an essential break from their caring role. It allows them to spend quality time alone, take time out, meet appointments and participate in activities with family and friends.

 

Our expert Care Support Workers will:

  • Support in educational or college provisions, health provisions and appointments, as well as parks and other recreational centres
  • Give medication including emergency medications e.g. buccal midazolam, oxygen
  • Move and handle (use of equipment e.g. wheelchair)
  • Work to specialist plans e.g. behavioural management, speech and language, dietician including enteral and nasal gastric feeding
  • Personal care including toileting, or simply be an extra pair of hands on outdoor family activities.

Specialist/Complex Care

Providing 1:1 respite services at home and within the community gives unpaid carers (husband, wife, mother, father, siblings etc) an essential break from their caring role. It allows them to spend quality time alone, take time out, meet appointments, participate in activities with their other children or spend time with their partners.

Our expert Care Support Workers will:

  • Support in educational or college provisions, health provisions and appointments, as well as parks and other recreational centres
  • Give medication including emergency medications e.g. buccal midazolam
  • Perform specialist tasks including oxygen administration, saturation monitoring and oral suctioning
  • Move and handle (use of equipment e.g. tracker hoist)
  • Work to specialist plans e.g. behavioural management, speech and language, dietician including enteral and nasal gastric feeding, and ketogenic diet
  • Personal care including bathing, or simply be an extra pair of hands.

Emergency Respite

For over 15 years, we have provided high-quality Emergency Respite Services and support to unpaid carers living within the London Borough of Richmond upon Thames. Our team cares for adults and the elderly with behavioural, emotional and/or medical needs.

Should a carer become ill or experience an emergency situation, carers will have peace of mind knowing that the Crossroads Care Emergency Respite Service will ensure continued care in the home from our highly trained and experienced team.

Funding

This service is funded by the London Borough of Richmond Upon Thames.

Care Provision

Care can be provided for up to 48 hours. This enables someone to stay safely in their own home until the emergency is over or other care arrangements can be made.

Eligibility

To be eligible, the carer must be a registered carer providing regular and substantial care for an adult who:

  • Is either frail or has an illness, disability, sensory impairment or dementia
  • Lives at home in the London Borough of Richmond Upon Thames

Available Help

This service is provided by trained staff who are able to take over the caring role and might include support with:

  • Washing
  • Dressing
  • Toileting/personal care
  • Eating and drinking
  • Medication
  • Generally keeping the person safe and comfortable

A non-profit organisation, we can offer extended respite breaks beyond our charity services and provisions through private purchasing or match funding with direct payments, and contracts from health and social care providers e.g. NHS, Continuing Care Nursing team, Adult Social Services, Achieving for Children.

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