Crossroads Care Richmond and Kingston upon Thames remains a key provider of high-quality home and community respite care services to carers and the people they care for. We provide specialist-quality home and community care and support services that give carers and their cared-for peace of mind. 

We comply with:

  • Care Quality Commission’s Fundamental Standards in England
  • Carers Trust Code of Conduct
  • The National Codes of Practice for Health and Social Workers
  • London Borough of Richmond upon Thames Safeguarding: ‘Safeguarding and London Multi-Agency Safeguarding Data Sharing’

Care Quality Commission

Our non-profit organisation is a Care Quality Commission (CQC) regulated service, which ensures we provide a quality and safe service. CQC have rated us GOOD overall, with OUTSTANDING for ‘well-led’ in 2019.

“This meant service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.” CQC 2019

For a copy of our ‘Statement of Purpose’ and/or other policies, please contact us.


Carers Trust

In 2012, Crossroads Care merged with The Princess Royal Trust for Carers to form the Carers Trust.

Carers Trust is the UK’s leading provider of support for carers and the people they care for, combining the knowledge, skills, expertise and experience of its founder charities – The Princess Royal Trust for Carers and Crossroads Care, and all its network partners.

The Trust works to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems.

We do this with a UK-wide network of quality-assured independent partners and through the provision of grants to help carers get the extra help they need to live their own lives.

With locally-based network partners, the Trust is able to support carers in their homes through the provision of replacement care. They help the community with information, advice, emotional support, hands-on practical help, and access to much-needed breaks. They also offer specialist services for carers of people of all ages and conditions and a range of individually tailored support and group activities.

A network partner of national Carers Trust, we work with service users and stakeholders to influence service innovation and growth.

We are recognised as a Centre of Excellence under the Carers Trust Quality Mark, and a registered charity (Charity No. 1053224).

Read more about Carers Trust.


Crossroads Care is committed to promoting the welfare and well-being of the children, young people and vulnerable adults we provide services and support to within the London Boroughs of Richmond and Kingston. We expect all staff and volunteers to share this commitment.

While we operate within a standalone suite of policies (containing a policy for trustees, procedure for managers, guidance for staff and guidance for volunteers), all our staff are trained and fully committed to complying with the London Borough of Richmond upon Thames safeguarding: ‘Safeguarding and London Multi-Agency Safeguarding Data Sharing’.

We are signed-up and committed to Kingston and Richmond’s Safeguarding Children Partnership, to include the ‘London Multi-Agency Safeguarding Data Sharing Agreement’. Links to the website with background information about the agreement, its purpose, evolution and a copy of the agreement is available using this link.

Kingston and Richmond’s Safeguarding Children Partnership ‘London Multi-Agency Safeguarding Data Sharing Agreement’ ensures the importance of information-sharing across professional boundaries to safeguard the welfare of children. The Children Act 2004 emphasises the importance of safeguarding children by stating that relevant partner agencies — which include the police, local authority children services and NHS Trusts – must make sure that functions are discharged with the aim of safeguarding and promoting the welfare of children. The Act also states that they must promote cooperation between relevant partner agencies to improve the well-being of children in their area.

We have a number of policies and procedures in place that contribute to our safeguarding commitment, including our Adults at Risk and Child Safeguarding Policies. Our Adult Safeguarding Policy is in accordance with the Care Act 2014 and both our adult and children’s policies are in line with the Kingston and Richmond Safeguarding children partnership.

Sometimes, when there are concerns about a child or adult’s welfare, we may need to share information and work in partnership with other agencies. When sharing information, we respect data protection.

If we have a safeguarding concern and need to share information about you or a child or young person, we will try and advise you or the parent/guardian of the young person. However, if it is believed the matter is serious or a criminal offence, then information will be shared with or without consent.

We are committed to respecting confidentiality and the information you share with us. However, the safety of adults or children is of paramount concern and overrides the confidentiality of information.

We require Enhanced Disclosure and Barring Service checks to be carried out on all staff and volunteers. We also provide safeguarding training from the Kingston and Richmond Safeguarding Children Partnership to all staff and volunteers.

If you have a safeguarding concern, please contact the Single Point of Access (SPA) on 020 8547 5008 (020 8770 5000 for out of hours).

If you think a child is in immediate danger you should call 999.

If you would like to contact the Kingston and Richmond Safeguarding Children Partnership you can do so via:

Tel: 07834 386459
Email: lscb-support@kingrichlscb.org.uk

Or write to:

Kingston & Richmond Safeguarding Children Partnership
c/o London Borough of Richmond upon Thames
44 York Street (Ground Floor)

For training related enquiries please email: training@kingrichlscb.org.uk

If your concerns are about an adult please visit the Kingston or Richmond Council pages for further information.


Crossroads Care Richmond and Kingston upon Thames operates within the Carers Trust policy and standards framework and adheres to the well-established policies, procedures, and guidance, to ensure a safe service for clients and staff, clear organisational structure and strong leadership/governance.

We have a working Board of Trustees developed with specific skills and experience, and robust management reporting structures via trustee boards, sub-committees, strategic planning, senior management and team meetings, and an open-door policy.

As a registered charity, Crossroads Care Richmond and Kingston is governed by a Board of Trustees. They provide strategic leadership and ensure we are consistent with the goals and objectives detailed in our Memorandum and Articles of Association. Each trustee brings a wealth of experience, knowledge and expertise from the private, public and charitable sector. Together with the CEO, they are responsible for setting the charity’s strategic direction.

The operation of our business depends on a given combination of people, processes and technology, in connection with a given set of current business assets. We currently have a ‘Business Risk Assessment Register – Governance’ which covers areas around: Finance, Services, People, Quality and Governance. 

Our ‘Five-year Strategic Plan 2018-2023’ was developed in conjunction with staff, volunteers, trustees and service users (carers and people with care needs) and is reviewed annually at our strategic away day. Together with the ‘Business Risk Assessment Register – Governance’, these documents unite the strategic objectives for the forthcoming five years.

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