OUR SERVICES


Crossroads Care Richmond and Kingston upon Thames offers multiple services for the carers and they people they care for. 

Children's Services

Our highly skilled, trained and experienced Care Support Workers take over the caring role and always go the extra mile. They understand the needs of Carers and the people they care for and take pleasure fitting into the family. It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.


Go to Children’s Services

Adult Services

It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.

We also specialise in caring for people with dementia in the home and within the community through our Caring Café, which has been running for over 15 years.


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Community Services

Our support services have never been more essential, and we have worked hard to adapt and continually risk assess to meet local need and demand. Thanks to continued core funding from London Borough of Richmond upon Thames and local charities Hampton Fund, Richmond Parish Lands Charity and Barnes Fund, we are also able to provide specialist outreach and community services that help meet local demographics and need.

Our community services offer safe, supportive, confidential and specialist environments which are tailored to meet particular needs. Each group offers specialist advice, assists to develop friendships and support networks, aims to reduce social isolation and the negative impact caring has on mental and physical well-being, as we as increasing awareness and coping strategies.

Our project staff and volunteers bring a wide range of experience and knowledge to the team and specific projects. They support our organisation through our outreach community-based projects, office administration and bespoke work.

Due to COVID-19: while our core contractual and charitable respite visits for Carers of all ages continues, following government guidelines and in line with our policy framework, insurances and risk assessments, we are continually amending and adapting all our services, particularly our community services. In line with regulations we are offering small group and online sessions. We are currently accepting new referrals for:


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Complex Care

Our services help family Carers by giving them time (a minimum of 2 hours) to recharge their batteries away from their caring role.

Our highly skilled, trained and experienced Care Support Workers take over the caring role and always go the extra mile. They understand the needs of Carers and the people they care for and take pleasure fitting into the family.

It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.


Go to Complex Care

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Supporting the Well-Being of Dads with Disabled Children

Our Dads Who Care group has become a lifeline to fathers of profoundly disabled children. Here, James, who spoke at our recent AGM, shares how being a member of the group helps to reduce loneliness and feelings of loss. It’s difficult to put into words just how huge...

Getting Carers Talking

With Time to Talk Day taking place in February, Crossroads Care Peer Support Worker Michaella Ramini speaks to us about a new initiative to support people looking after loved-ones experiencing severe mental health issues What is this new mental health initiative? I...

Managing Mental Health when Caring for a Disabled Child

To coincide with Parent Mental Health Day this month, Fiona Mitchell explores how Crossroads Care supports the well-being of local parent carers looking after children with complex needs All parents experience some form of stress at different points in their lives,...

Come and Volunteer with us at Crossroads Care!

Crossroads Care, the charity that supports carers and the people they care for, of all ages and disability, has 24 regular volunteers who bring a wealth of experience and knowledge to our team. While all our care support workers are paid, highly trained members of...

Our Annual General Meeting 2023!

Enormous thanks to everyone who attended our Annual General Meeting yesterday held in the beautiful salon room at York House, Twickenham. We were delighted to welcome many of the carers that we support, along with our Patron Sir Vince Cable, the Mayor of Richmond Cllr...

A PAID CARER’S VOICE: The Hidden Value of Care

When Saturday Club Lead Danielle Way joined Crossroads Care as a care support worker five years ago, she wanted to make a difference, but never for a moment did she imagine just how working for the charity would enhance her life too ‘For as long as I can remember,...

The Caring Cafe: A Welcoming Place of Respite

During World Alzheimer’s Month, Fiona Mitchell explores how the Caring Café, run by Crossroads Care, has become a lifeline for people living with dementia and their carers It was more than 20 years ago that visitors attended the launch of London’s very first ‘dementia...

World Alzheimer’s Month: A Volunteer’s Story

During World Alzheimer's Month, we are saying a big thank you to former carer, service user and Crossroads volunteer Remo Grasso (pictured front, left) who has most generously supported a number of our community projects, including volunteering at our weekly Carers...

It’s Good to Talk

What a difference a Crossroads Care community respite group is making to fathers of children with often profound disabilities and special needs With all the joy that being a parent brings, it can also be a worrying time. And for those who have a child with a...

‘At Crossroads, they understand. It’s a place where you can find peace.’

Crossroads Care Richmond and Kingston upon Thames began supporting 73-year-old Han* after his son Raymond*, 46, had a cardiac arrest back in November 2020, leading to brain injury, balance and mobility  problems, as well as challenges with speech and langauge. A keen...