OUR SERVICES


Crossroads Care Richmond and Kingston upon Thames offers multiple services for the carers and they people they care for. 

Children's Services

Our highly skilled, trained and experienced Care Support Workers take over the caring role and always go the extra mile. They understand the needs of Carers and the people they care for and take pleasure fitting into the family. It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.


Go to Children’s Services

Adult Services

It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.

We also specialise in caring for people with dementia in the home and within the community through our Caring Café, which has been running for over 15 years.


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Community Services

Our support services have never been more essential, and we have worked hard to adapt and continually risk assess to meet local need and demand. Thanks to continued core funding from London Borough of Richmond upon Thames and local charities Hampton Fund, Richmond Parish Lands Charity and Barnes Fund, we are also able to provide specialist outreach and community services that help meet local demographics and need.

Our community services offer safe, supportive, confidential and specialist environments which are tailored to meet particular needs. Each group offers specialist advice, assists to develop friendships and support networks, aims to reduce social isolation and the negative impact caring has on mental and physical well-being, as we as increasing awareness and coping strategies.

Our project staff and volunteers bring a wide range of experience and knowledge to the team and specific projects. They support our organisation through our outreach community-based projects, office administration and bespoke work.

Due to COVID-19: while our core contractual and charitable respite visits for Carers of all ages continues, following government guidelines and in line with our policy framework, insurances and risk assessments, we are continually amending and adapting all our services, particularly our community services. In line with regulations we are offering small group and online sessions. We are currently accepting new referrals for:


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Complex Care

Our services help family Carers by giving them time (a minimum of 2 hours) to recharge their batteries away from their caring role.

Our highly skilled, trained and experienced Care Support Workers take over the caring role and always go the extra mile. They understand the needs of Carers and the people they care for and take pleasure fitting into the family.

It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.


Go to Complex Care

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A PAID CARER’S VOICE: The Hidden Value of Care

When Saturday Club Lead Danielle Way joined Crossroads Care as a care support worker five years ago, she wanted to make a difference, but never for a moment did she imagine just how working for the charity would enhance her life too ‘For as long as I can remember,...

The Caring Cafe: A Welcoming Place of Respite

During World Alzheimer’s Month, Fiona Mitchell explores how the Caring Café, run by Crossroads Care, has become a lifeline for people living with dementia and their carers It was more than 20 years ago that visitors attended the launch of London’s very first ‘dementia...

World Alzheimer’s Month: A Volunteer’s Story

During World Alzheimer's Month, we are saying a big thank you to former carer, service user and Crossroads volunteer Remo Grasso (pictured front, left) who has most generously supported a number of our community projects, including volunteering at our weekly Carers...

It’s Good to Talk

What a difference a Crossroads Care community respite group is making to fathers of children with often profound disabilities and special needs With all the joy that being a parent brings, it can also be a worrying time. And for those who have a child with a...

‘At Crossroads, they understand. It’s a place where you can find peace.’

Crossroads Care Richmond and Kingston upon Thames began supporting 73-year-old Han* after his son Raymond*, 46, had a cardiac arrest back in November 2020, leading to brain injury, balance and mobility  problems, as well as challenges with speech and langauge. A keen...

Carers Week 2023: ‘Because of Crossroads, I no longer feel alone.’

During Carers Week 2023, *Susan, 81, shares her experience of caring for her husband Tim*, also 81, who was diagnosed with Alzheimer’s in July 2014. Although Tim’s physical health is fairly good — he is completely mobile — he has little interest in any activities and...

The Hidden Benefits of Volunteering

‘Volunteering? I’d much rather be doing this than going on cruises!’ says Crossroads Care Trustee Margaret Dangoor who has dedicated her life to the needs of carers. Fiona Mitchell spoke to her to mark the Big Help Out – a community volunteering initiative being held...

Welcome to our New Ambassador – Actress Jacki Piper!

Join us in giving a warm welcome to our new ambassador — actress Jacki Piper! ‘It is a privilege to be an ambassador for such a wonderful charity. I cannot praise highly enough the work that Crossroads Care does to support Carers. I was bowled over by the team, who...

Crossroads Care Launches a Brand-new 16+ Group for Young People with Special Needs and disabilities (SEND)

Crossroads Care is delighted to be able to continue supporting young people with (SEND), many also Young Carers, now that its new 16+ Saturday Group is up and running. Fiona Mitchell went along to find out more… Crossroads Care set up its 16+ Group after...

Thanks to Everyone for Supporting the Crossroads Care Tough Mudder Team!

Our Tough Mudder Team have hit their target — and more! — raising money for Crossroads Care Richmond and Kingston upon Thames! Thank you for your most generous donations which have boosted our terrific trio — Care Manager Nicola and her friends Sally and Laetitia who...