OUR SERVICES


Crossroads Care Richmond and Kingston upon Thames offers multiple services for the carers and they people they care for. 

Children's Services

Our highly skilled, trained and experienced Care Support Workers take over the caring role and always go the extra mile. They understand the needs of Carers and the people they care for and take pleasure fitting into the family. It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.


Go to Children’s Services

Adult Services

It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.

We also specialise in caring for people with dementia in the home and within the community through our Caring Café, which has been running for over 15 years.


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Community Services

Our support services have never been more essential, and we have worked hard to adapt and continually risk assess to meet local need and demand. Thanks to continued core funding from London Borough of Richmond upon Thames and local charities Hampton Fund, Richmond Parish Lands Charity and Barnes Fund, we are also able to provide specialist outreach and community services that help meet local demographics and need.

Our community services offer safe, supportive, confidential and specialist environments which are tailored to meet particular needs. Each group offers specialist advice, assists to develop friendships and support networks, aims to reduce social isolation and the negative impact caring has on mental and physical well-being, as we as increasing awareness and coping strategies.

Our project staff and volunteers bring a wide range of experience and knowledge to the team and specific projects. They support our organisation through our outreach community-based projects, office administration and bespoke work.

Due to COVID-19: while our core contractual and charitable respite visits for Carers of all ages continues, following government guidelines and in line with our policy framework, insurances and risk assessments, we are continually amending and adapting all our services, particularly our community services. In line with regulations we are offering small group and online sessions. We are currently accepting new referrals for:


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Complex Care

Our services help family Carers by giving them time (a minimum of 2 hours) to recharge their batteries away from their caring role.

Our highly skilled, trained and experienced Care Support Workers take over the caring role and always go the extra mile. They understand the needs of Carers and the people they care for and take pleasure fitting into the family.

It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.


Go to Complex Care

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Crossroads Care, A Lifeline for Carers

To coincide with Carers Week, Jane shares her experience of caring for her daughter who has a rare chromosomal disorder —and how Crossroads Care supports them both. ‘Few people really understand the isolation, tiredness and stress of being a carer. I look after my...

Finding Support in Caring: John’s Story

To mark Carers Week in June, John reflects on caring for his wife and how Crossroads Care became an important source of support when they moved to a new community. ‘I am a full-time carer for my wife, Monica. We’ve been married for 44 years, and for most of that time...

Team Crossroads Takes on the Turks Head 10K for Unpaid Carers

On Sunday 7th June, ten amazing individuals will take on the Turks Head 10K in Twickenham — running to raise funds for Crossroads Care Richmond and Kingston. With just a few weeks to go, training is well underway, and spirits are high. Among Team Crossroads is our...

Sisters Running the London Marathon for Crossroads!

Sisters Joanna and Ella Tilley share why they’re taking on the London Marathon this April — honouring their late father while raising vital funds for Crossroads Care Richmond and Kingston. On 26th April 2026, Joanna and Ella Tilley will take on the 26.2 miles of the...

Caring: The Toughest Challenge of My Life

To mark International Women’s Day, Caitlin Limmer, Crossroads Care Ambassador and director of the Turks Head 10 Fun Run, shares her experience of caring for her husband who is living with Alzheimer’s ‘I’ve run 19 marathons, cycled and swum through many gruelling...

Alice’s Mega Marathon Mission!

Our very own Alice Bailey, Crossroads Caring Café Lead, will be taking on an incredible challenge by running the Manchester Marathon on 19th April.   As if that wasn’t enough, she’ll also be completing two half marathons in the lead-up — the first of which is the...

Finding Calm while Caring

To mark National Stress Awareness Day, one mum shares how Crossroads Care’s Mental Health and Wellbeing Support Programme has helped her find calm amid the pressures of caring. ‘When you’re a carer, time to yourself is limited,’ says Janet. ‘I’m a single mum, working...

The Transforming Power of Karate

Here, one mum shares how the life of her son has been transformed by doing karate at the Crossroads Care Saturday Club for children with special educational needs. Before Tomiwa, 13, started attending The Saturday Club, he struggled to communicate and make friends....

Living Well with Young-Onset Alzheimer’s

Here, Twickenham resident Martin Thow shares what it’s like to live with young-onset Alzheimer’s — and how a pioneering Crossroads Care support group is bringing hope, help, and connection to people like him and their carers. ‘When I was first diagnosed with...

Zip Zip Hooray — Crossroads Volunteer Completes Charity Challenge!

Huge congratulations to our brave and brilliant volunteer Margaret Allen and her husband, Rob, who have successfully completed their zip wire challenge at Twickenham Stadium in support of Crossroads Care Richmond and Kingston. Flying 150 metres across the iconic rugby...