Through their wealth of experience, knowledge and proficiency, our senior management and office team provide carers and the people they care for with high-quality and bespoke support.

CQC has rated us GOOD overall, with OUTSTANDING for ‘well-led’ in 2019.

‘This meant service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.’ CQC 2019


Julie Da Costa
Chief Executive Officer

Julie Da Costa has a background in psychology, impact analysis and the care sector, and has worked for Crossroads Care Richmond and Kingston upon Thames for more than 20 years.

Sarah Toma
Office Manager

An integral part of the team, Sarah recently celebrated 20 years of working for Crossroads Care Richmond and Kingston upon Thames. She first joined us in 2001 as a volunteer.

Pauline Doyle
Finance Officer

An integral and valued member of the administration team, Pauline looks after the organisation’s finances. She joined the charity in July 2020.

Rachel Tawadrous
Chief Operating Officer and Café Coordinator

Rachel Tawadrous has devoted her career to the care sector and has worked for our organisation for more than 30 years.

Sue Ireland
Senior and Café Lead

Sue, who joined us in April 2022, has many years of experience in working with people living with dementia and other health and neurological conditions. Previously, she has held senior care positions in settings including Kingston Hospital, and St Peter’s Hospital, Surrey.


Michaella Ramini
Peer Support Worker

Michaella, who joined us in April 2023, is pursuing a degree in psychology. She has over four years of experience working with vulnerable adults and has a passion for holistic and person-centred practices.



Nicola Wilson
Care Manager

Nicola Wilson has worked for over 20 years within the health/social and youth sector, and our organisation for the past four years.

Fiona Mitchell
Media and Communications Officer

Fiona initially joined our charity as a volunteer during the first pandemic lockdown in April 2020. She went on to become our ambassador, and then joined us as a member of staff in October 2021. Fiona has more than 20 years’ experience as a journalist.


Danielle Way
Saturday Club Lead and Senior Care Support Worker

Our experienced and energetic Saturday Club Lead and Senior Care Support Worker, Danielle Way, has been working for us for five years. She originally joined the charity as a Care Support Worker.

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Come and Volunteer with us at Crossroads Care!

Crossroads Care, the charity that supports carers and the people they care for, of all ages and disability, has 24 regular volunteers who bring a wealth of experience and knowledge to our team. While all our care support workers are paid, highly trained members of...

Our Annual General Meeting 2023!

Enormous thanks to everyone who attended our Annual General Meeting yesterday held in the beautiful salon room at York House, Twickenham. We were delighted to welcome many of the carers that we support, along with our Patron Sir Vince Cable, the Mayor of Richmond Cllr...

A PAID CARER’S VOICE: The Hidden Value of Care

When Saturday Club Lead Danielle Way joined Crossroads Care as a care support worker five years ago, she wanted to make a difference, but never for a moment did she imagine just how working for the charity would enhance her life too ‘For as long as I can remember,...

The Caring Cafe: A Welcoming Place of Respite

During World Alzheimer’s Month, Fiona Mitchell explores how the Caring Café, run by Crossroads Care, has become a lifeline for people living with dementia and their carers It was more than 20 years ago that visitors attended the launch of London’s very first ‘dementia...

World Alzheimer’s Month: A Volunteer’s Story

During World Alzheimer's Month, we are saying a big thank you to former carer, service user and Crossroads volunteer Remo Grasso (pictured front, left) who has most generously supported a number of our community projects, including volunteering at our weekly Carers...

It’s Good to Talk

What a difference a Crossroads Care community respite group is making to fathers of children with often profound disabilities and special needs With all the joy that being a parent brings, it can also be a worrying time. And for those who have a child with a...

‘At Crossroads, they understand. It’s a place where you can find peace.’

Crossroads Care Richmond and Kingston upon Thames began supporting 73-year-old Han* after his son Raymond*, 46, had a cardiac arrest back in November 2020, leading to brain injury, balance and mobility  problems, as well as challenges with speech and langauge. A keen...

Carers Week 2023: ‘Because of Crossroads, I no longer feel alone.’

During Carers Week 2023, *Susan, 81, shares her experience of caring for her husband Tim*, also 81, who was diagnosed with Alzheimer’s in July 2014. Although Tim’s physical health is fairly good — he is completely mobile — he has little interest in any activities and...

The Hidden Benefits of Volunteering

‘Volunteering? I’d much rather be doing this than going on cruises!’ says Crossroads Care Trustee Margaret Dangoor who has dedicated her life to the needs of carers. Fiona Mitchell spoke to her to mark the Big Help Out – a community volunteering initiative being held...

Welcome to our New Ambassador – Actress Jacki Piper!

Join us in giving a warm welcome to our new ambassador — actress Jacki Piper! ‘It is a privilege to be an ambassador for such a wonderful charity. I cannot praise highly enough the work that Crossroads Care does to support Carers. I was bowled over by the team, who...