OUR SERVICES


Crossroads Care Richmond and Kingston upon Thames offers multiple services for the carers and they people they care for. 

Children's Services

Our highly skilled, trained and experienced Care Support Workers take over the caring role and always go the extra mile. They understand the needs of Carers and the people they care for and take pleasure fitting into the family. It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.


Go to Children’s Services

Adult Services

It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.

We also specialise in caring for people with dementia in the home and within the community through our Caring Café, which has been running for over 15 years.


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Community Services

Our support services have never been more essential, and we have worked hard to adapt and continually risk assess to meet local need and demand. Thanks to continued core funding from London Borough of Richmond upon Thames and local charities Hampton Fund, Richmond Parish Lands Charity and Barnes Fund, we are also able to provide specialist outreach and community services that help meet local demographics and need.

Our community services offer safe, supportive, confidential and specialist environments which are tailored to meet particular needs. Each group offers specialist advice, assists to develop friendships and support networks, aims to reduce social isolation and the negative impact caring has on mental and physical well-being, as we as increasing awareness and coping strategies.

Our project staff and volunteers bring a wide range of experience and knowledge to the team and specific projects. They support our organisation through our outreach community-based projects, office administration and bespoke work.

Due to COVID-19: while our core contractual and charitable respite visits for Carers of all ages continues, following government guidelines and in line with our policy framework, insurances and risk assessments, we are continually amending and adapting all our services, particularly our community services. In line with regulations we are offering small group and online sessions. We are currently accepting new referrals for:


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Complex Care

Our services help family Carers by giving them time (a minimum of 2 hours) to recharge their batteries away from their caring role.

Our highly skilled, trained and experienced Care Support Workers take over the caring role and always go the extra mile. They understand the needs of Carers and the people they care for and take pleasure fitting into the family.

It is no surprise that Crossroads Staff builds long and trusted relationships, and more people turn to us for support than any other social care provider.

In order to maximise the benefits of a respite break, each package of care is personalised. We are one of the few care providers where family Carers do not have to remain in the home during times of care. This may or may not include looking after the whole family unit.


Go to Complex Care

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Crossroads Care aims to brighten up the lives of unpaid carers this Christmas

To help lift the spirits of local unpaid carers, charity Crossroads Care Richmond and Kingston is running its Show an Act of Kindness this Christmas Appeal for a fourth year running. Since 2021, with the help of your most generous donations, Crossroads Care has been...

Crossroads Care Annual General Meeting 2024, celebrating 50 years of supporting carers; together making a difference

We are saying an enormous thank you to everyone who attended our Annual General Meeting on Thursday 17 October held in the prestigious setting of the salon room at York House, Twickenham.   The afternoon brought together many of the carers and their cared-for...

Support Harry’s California Ironman Challenge in aid of Crossroads!

A man whose parents are supported by Crossroads Care is taking on the Ironman Challenge in California! Harry Messenger will swim 2.4 miles, cycle 112 miles and run 26.2 miles around the Californian course on 27th October to raise money for Crossroads Richmond and...

Carers: Finding Help in a Crisis

To coincide with Emergency Services Day on 9th September, we are shining a light on the Crossroads Care Emergency Respite Service which supports unpaid carers in times of crisis When Ian, 86, experienced heart pains and needed to be rushed to hospital in an ambulance...

Host a Caring Tea Party for Crossroads Care

Want to help change the lives of unpaid carers this June?   Why not host a tea party during Carers Week (10th-16th June), or another time during the month of June, to raise money for local charity, Crossroads Care? What impact would my fundraising have? If you...

Sophie’s Turks Head 10K Challenge for Crossroads!

We are saying a huge thank you to Sophie Crosswaite who is running the gruelling Turks Head 10K Fun Run in aid of Crossroads Care Richmond and Kingston! Sophie decided to take on the challenge on 9th June for Crossroads because the charity has been providing practical...

The Power of Books for Children with Autism

Today on International Read to Me Day, and during Neurodiversity Celebration Week, one of the parent carers that we support is shining a light on the power of books for children with autism. Crossroads Care supports Jane and her daughter Annabel, 13, who has autism,...

Keep Dancing! How Dancing Can Help Children with Autism

During World Autism Month, Fiona Mitchell explores how street dance classes can enhance the lives of children with special educational needs and disability (SEND). Eighteen months ago, Hebe, 15, who has autism and dyspraxia, began attending the Crossroads Care...

Supporting the Well-Being of Dads with Disabled Children

Our Dads Who Care group has become a lifeline to fathers of profoundly disabled children. Here, James, who spoke at our recent AGM, shares how being a member of the group helps to reduce loneliness and feelings of loss. It’s difficult to put into words just how huge...

Getting Carers Talking

With Time to Talk Day taking place in February, Crossroads Care Peer Support Worker Michaella Ramini speaks to us about a new initiative to support people looking after loved-ones experiencing severe mental health issues What is this new mental health initiative? I...