MEET THE TEAM
Through their wealth of experience, knowledge and proficiency, our senior management and office team provide carers and the people they care for with high-quality and bespoke support.
CQC has rated us GOOD overall, with OUTSTANDING for ‘well-led’ in 2019.
‘This meant service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.’ CQC 2019
Julie Da Costa
Chief Executive Officer
Julie Da Costa has a background in psychology, impact analysis and the care sector, and has worked for Crossroads Care Richmond and Kingston upon Thames for more than 25 years.
Danielle Way
Care Coordinator and Saturday Club Lead
Danielle Way has been part of our team since 2018. She originally joined as a Care Support Worker and progressed to Senior Care Support Worker and Saturday Club Lead. Now stepping into the role of Care Coordinator, Danielle brings extensive experience and expertise to her work, ensuring high-quality support for families.
Pauline Doyle
Finance Officer
An integral and valued member of the administration team, Pauline Doyle looks after the organisation’s finances. She joined the charity in July 2020.
Rachel Tawadrous
Chief Operating Officer and Café Coordinator
Rachel Tawadrous has devoted her career to the care sector and has worked for our organisation for more than 35 years.
Sarah Toma
Office Manager
An integral part of the team, Sarah Toma will this year celebrate 25 years of working for Crossroads Care Richmond and Kingston upon Thames. She first joined us in 2001 as a volunteer.
Nicola Wilson
Operations Manager
Nicola Wilson has worked for over 20 years within the health/social and youth sector, and our organisation for the seven years.
Holly Crosswaite
Senior Care and Peer Support Worker
Holly Crosswaite joined us in October 2024 and holds a degree in psychology and cognitive neuroscience. Holly has previously worked with the charity as a Care Support Worker and has experience supporting vulnerable individuals with mental health challenges and caring responsibilities.
Fiona Mitchell
Media and Communications Officer
Fiona Mitchell initially joined our charity as a volunteer during the first pandemic lockdown in April 2020. She went on to become our ambassador, and then joined us as a member of staff in October 2021. Fiona has more than 20 years’ experience as a journalist.
